Billing Error Review (Code: D14)
If you've noticed an error in your invoice, such as incorrect charges, missing credits, or billing discrepancies, our Billing Error Review process is here to help. This process is designed to address issues like duplicate charges, invoice errors, unexpected fees, and wrong amounts.
To expedite your request, please have your invoice number or billing period, the specific charge or discrepancy, and any comparative information ready when you contact us.
Note that this process is not for updating payment methods or making payments. For those tasks, please visit our Payment section.
Common concerns:
- Invoice errors
- Duplicate charges
- Missing credits
- Unexpected fees
- Wrong amounts
- CDR traffic Reports are 30 days behind
We're here to ensure your billing experience is smooth and accurate. If you have any questions or concerns, please don't hesitate to reach out.