Call Detail Records and Recordings
In the realm of communication, having a clear and comprehensive record of calls is indispensable. This article delves into Call Detail Records (CDR) and Call Recordings, two essential features provided by FusionPBX, the powerful IP PBX system powering Bigfoot Voice's services.
Call Detail Records (CDR)
What are CDRs? CDRs are detailed logs of every call made or received through your FusionPBX system. They provide a wealth of information about each call, including the duration, call type, destination, and more.
Why are CDRs important? CDRs serve as a valuable tool for historical verification, troubleshooting, and billing purposes. They offer insights into call patterns, helping you optimize your communication strategy.
Post Dial Delay and CDRs
Post Dial Delay (PDD) is the time between when a call is dialed and when the call is actually established. This delay is crucial for accurate CDR generation. FusionPBX allows you to set the PDD, ensuring CDRs are generated correctly.
XML CDR Configuration
FusionPBX supports XML CDRs, which can be exported and analyzed using various tools. This flexibility makes it easier to understand and utilize your call data.
Hard Drive Space Usage and CDR Default Settings
By default, FusionPBX stores CDRs for a period of 30 days. If you need to store CDRs for longer, you may need to adjust your hard drive space allocation.
Call Recordings
What are Call Recordings? Call Recordings allow you to record incoming and outgoing calls. These recordings can be invaluable for training, quality assurance, and dispute resolution.
Recordings App and Playback/Download
The Recordings app within FusionPBX makes it easy to manage and access your recorded calls. You can play back recordings directly, or download them for further analysis or safekeeping.
Common Issues
- Missing Recordings: If a recording is missing, it could be due to a misconfiguration, network issues, or recording settings. Check your recording settings, and if the issue persists, consult the FusionPBX documentation or contact Bigfoot Voice support.
- CDR Accuracy: If CDRs seem inaccurate, check your PDD settings and ensure the call was completed without interruption.
How Bigfoot Voice Handles This
At Bigfoot Voice, we ensure our FusionPBX systems are properly configured to provide accurate CDRs and recordings. If you encounter any issues, our support team is ready to assist you.
By understanding and utilizing Call Detail Records and Recordings, you can optimize your communication strategy, resolve disputes, and make data-driven decisions. Happy communicating!