Call Flows
FusionPBX Call Flows let users switch call routing between two destinations with a feature code or BLF button, commonly for day/night or open/closed routing.
Helpful articles
Configure FusionPBX Call Flows
toggling calls between two destinations by feature code, day/night mode, or BLF button control.
Caller may say: call flow, day night mode, feature code toggle, BLF call flow, after hours button.
Do not use when: the issue belongs to a more specific FusionPBX feature path or is outside the Applications menu.
Agent should: verify extension, feature code, active status, PIN, normal destination, alternate destination, labels, sounds, and BLF subscription setup.
Source
https://docs.fusionpbx.com/en/latest/applications/call_flows.html