Operator Panel
FusionPBX Operator Panel provides web-based calling, presence, drag-and-drop transfers, and queue/call-center status tools when the user and permissions are configured correctly.
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Use FusionPBX Operator Panel
using or troubleshooting the FusionPBX Operator Panel for web calling, presence, transfer, eavesdrop, or queue login state.
Caller may say: operator panel, operator status, drag transfer, eavesdrop, available on break DND logged out.
Do not use when: the issue belongs to a more specific FusionPBX feature path or is outside the Applications menu.
Agent should: confirm user-extension assignment, permissions, status, queue/call-center login state, and allowed panel actions.
Source
https://docs.fusionpbx.com/en/latest/applications/operator_panel.html