SMS Integration with Flowroute
The Agent Panel receives and manages inbound SMS and MMS messages through Flowroute, bringing text message communication into the same CRM workflow as phone calls and emails.
SMS Inbox
- Inbound Messages — text messages arrive in real-time via Flowroute webhooks
- Message Checkout — claim a message so other agents know it's being handled
- Case Creation — create a CRM case directly from an SMS with automatic contact linking
- Hide — remove spam or irrelevant messages from the inbox
SMS Number Management
Configure which Flowroute phone numbers are active for SMS per domain. Set a primary number for outbound messaging and manage multiple numbers across locations.
Customer SMS Preferences
Customers can opt in or opt out of SMS communications through a public-facing preferences page. Consent is tracked per phone number with full audit logging.