Agent Panel Login and Session Management
The Agent Panel uses secure, token-based authentication tied to your SIP extension credentials in FusionPBX.
Login Process
- Credentials — SIP extension number, domain, call center agent ID, and password
- Authentication — verified against FusionPBX agent profiles
- Session Token — HMAC-signed token issued on successful login with automatic expiry
Security Features
- Single Session — only one active session per agent; new logins replace previous ones
- Login Lockout — 3 failed attempts trigger a 24-hour lockout (ACL whitelist can bypass)
- Automatic Logout — session closes when the browser tab is closed or navigated away
- Request Signing — all API requests are verified with per-session HMAC signatures
Agent Preferences
After login, configure your display name, theme, audio devices, language, and which workspace tabs to show.