History Tab
Dive into your call history with ease using the History Tab in your Agent Panel. This feature allows you to review local and server call records, redial numbers, and even open transcripts from previous conversations. Simply look for the 'History' tab, 'Inbound calls', 'Outbound calls', 'Missed calls', 'Redial', 'Transcript', or the 'Scheduled callback icon'.
Note: To make sure your call history is saved, ensure that database logging is enabled for a durable history.