Manage Knowledge Base Records with the Admin Tab
The Admin Tab in your Agent Panel is your one-stop shop for managing your Knowledge Base records. Here, you can create, edit, preview, move, or archive Nature, Problem, Description, and Article records.
Think of it as your personal librarian, helping you keep your Knowledge Base organized and up-to-date.
Some terms you might hear when using this feature include: KB, NPD, article, closure code, LLM training, archive, move, or parent dropdown.
Remember, this feature is designed for specific issues related to the Agent Panel. If your issue isn't related to managing Knowledge Base records, you might want to explore other areas of the Agent Panel instead.