Recordings Tab: Managing Your Call Recordings
Welcome to the Recordings Tab within your Agent Panel at Bigfoot Voice. This feature allows you to easily manage and access call recordings associated with your extension and domain. Here's a comprehensive guide on what this tab offers, how it works, and what you should know.
What is the Recordings Tab and Why Does It Matter?
The Recordings Tab is a user-friendly interface that retrieves recording metadata from FusionPBX CDR rows. It's crucial for businesses that require call recording for quality assurance, training, or compliance purposes.
How Does the Recordings Tab Work?
The Recordings Tab reads relevant CDR rows for your logged-in extension and domain. It then exposes matching recording metadata through the authenticated backend. The actual recording files are stored under the FreeSWITCH recordings root.
Access to these files is granted only after backend authorization. This ensures the security and privacy of your call recordings.
What Should You Know or Prepare?
Once you access the Recordings Tab, you can playback or download your recordings as needed. Please note that due to the backend authorization process, there may be a slight delay before recordings appear in the tab.
Common Questions or Issues
- Q: Why can't I see a recording immediately after the call ends?
A: The recording may not appear instantly due to the backend authorization process. Refresh the page or try again later.
- Q: I can't download a recording. What should I do?
A: Ensure your browser allows downloads from the Bigfoot Voice website. If the issue persists, contact our support team.
How Does Bigfoot Voice Handle This?
At Bigfoot Voice, we prioritize the security and accessibility of your call recordings. We ensure that the backend authorization process is efficient and secure, allowing you to access your recordings with ease.
If you have any further questions or encounter issues with the Recordings Tab, don't hesitate to reach out to our dedicated support team.
We're here to help you make the most of your Bigfoot Voice service.