AI Agent Overview
The Bigfoot Voice AI Agent is an intelligent chat assistant available on our website. Powered by a custom-trained language model, it provides instant answers to questions about our services, technology, and support processes.
What the AI Agent Can Do
- Answer Questions — provides accurate responses based on our Knowledge Base articles
- Route to Articles — matches your question to the most relevant KB article and displays it
- Open Support Requests — creates CRM cases directly from the chat for issues that need human follow-up
- Classify Intent — understands whether you need Sales, Support, Billing, or other assistance
Technology
The AI Agent uses a fine-tuned Mistral language model trained specifically on Bigfoot Voice content. It streams responses in real-time over WebSocket connections for a natural conversation experience.