AI Agent Chat and LLM Integration
The AI Agent's chat experience is powered by a locally-hosted language model fine-tuned on Bigfoot Voice's Knowledge Base content.
How It Works
- Intent Classification — your message is classified into a category (Sales, Support, Billing, etc.) to understand what you need
- Article Matching — keywords in your message are matched against KB articles to find the most relevant content
- Response Generation — the AI generates a response using the matched article as context, ensuring accurate and relevant answers
- Real-Time Streaming — responses appear word-by-word via WebSocket for a natural conversation feel
Continuous Improvement
The model is retrained regularly with updated KB content, improved intent utterances, and new articles. This means the AI Agent gets more accurate over time as the Knowledge Base grows.