Opening Support Requests from the AI Agent
When your question needs human follow-up, the AI Agent can create a support request that goes directly to our team's CRM system.
How to Open a Request
- Verify Email — authenticate with your email address first
- Fill the Form — provide your name, company, phone, preferred contact method, and a description of what you need
- Select Type — choose the request category (Technical Support, Sales, Billing, etc.)
- Submit — your request becomes a tracked case in our CRM
Tracking Your Requests
After submitting, you receive a ticket number and can view all your open requests from the chat. You can also add notes or updates to existing requests as the case progresses.