Email Acceptable Use Policy
Bigfoot Voice maintains strict policies governing how email is used across our systems. This policy ensures your email address is used responsibly and only for legitimate service purposes.
How We Use Email
- Customer Service — agents communicate with you about your support cases, service requests, and account inquiries
- Verification — one-time codes sent to verify your identity when using the AI Agent
- Case Updates — notifications about the status of your open requests
- Service Communication — information directly related to your Bigfoot Voice service
What We Never Do
- No Spam — we never send unsolicited marketing or promotional emails through our support systems
- No Sharing — your email address is never shared with or sold to third parties
- No Bulk Marketing — the Agent Panel email system is for individual customer communication only
Accountability
Every outbound email from our team is sent by a named agent through our shared mailbox, creating a full audit trail. Automated emails (like verification codes) are clearly identified as system-generated.