Bigfoot Voice AI Governance Policy
Bigfoot Voice deploys artificial intelligence to enhance customer service, streamline support workflows, and improve our Knowledge Base. We believe AI should serve people — not the other way around.
Our Commitment
- Your data is not for sale. We never sell, share, or license customer interaction data to third parties.
- No data mining or profiling. We do not use your conversations, searches, or case details for advertising, behavioral targeting, or individual profiling.
- Internal improvement only. We analyze interaction patterns — like missed searches and unmatched intents — solely to improve our AI accuracy, KB content, and service quality.
- Human oversight always. AI assists our team but does not make consequential decisions without human review.
- Transparency first. You are always informed when you are interacting with an AI system.
What Our AI Does
Our AI Agent answers common questions using our Knowledge Base, classifies the nature of your inquiry to route you efficiently, and can open support requests on your behalf. Behind the scenes, our team uses AI to identify gaps in our documentation and improve how we respond to customer needs.
Governance Framework
This policy is supported by specific commitments to accountability, data privacy, fairness, transparency, and human oversight — detailed in the articles below.