AI Fairness and Non-Discrimination
Bigfoot Voice is committed to ensuring our AI systems treat every visitor and customer fairly, without bias or discrimination.
How We Prevent Bias
- Content-Based Classification — the AI routes your inquiry based solely on what you say, not who you are
- No Demographic Data — the AI does not access or consider race, gender, age, disability status, or any other protected characteristic
- No Customer Scoring — we do not use AI to screen, score, rank, or prioritize customers
- Equal Service Quality — every visitor receives the same AI capabilities and response quality
Ongoing Monitoring
- Classification Review — we periodically audit AI classification accuracy across all service categories to catch any systematic gaps
- Content Review — KB content is reviewed to ensure it contains no biased language or discriminatory guidance
- Impact Assessments — new AI capabilities undergo fairness review before deployment
Your Right to Human Service
Any customer can bypass the AI at any time and request direct human assistance. AI is an option, never a requirement.