AI Transparency and Explainability
Bigfoot Voice believes you have the right to understand when you're interacting with AI and how it arrives at its responses.
Clear Disclosure
- Clearly Labeled — the chat widget identifies itself as an AI Agent, never pretending to be a human
- Visual Distinction — AI responses are clearly differentiated from any human agent communication
- Human Handoff — when the AI can't help, it offers to connect you with our team through a support request
Explainable Responses
- Source Visibility — when the AI matches a Knowledge Base article, the full article is displayed alongside the response so you can verify the information
- Approved Content — AI responses are generated from published, reviewed Knowledge Base articles, not invented on the fly
- Traceable Decisions — every classification can be traced to specific KB taxonomy paths and intent matches
Auditable System
Our AI training pipeline documents exactly which articles were used for each training run, creating a clear audit trail from source content to AI behavior.